Royal Floors Canada – Privacy Policy

Effective Date: August 30, 2025

1. Introduction

Royal Floors Canada ("we," "our," "us") respects your privacy. This policy outlines how we collect, use, and protect your personal information when you visit our website or request our flooring services.

2. Information We Collect

a. Information You Provide

- You may voluntarily share:

- First and last name

- Email address

- Phone number

- Address (e.g., for in-home estimates)

- Files or photos uploaded related to your project

- Other details submitted via forms, email, chat, or calls

b. Information Collected Automatically

- We automatically gather:

- IP address

- Browser type and version

- Device type

- Pages visited

- How you interact with the site (analytics data)

3. How We Use Your Information

- We use the data to:

- Provide services and process free estimates

- Respond to your inquiries

- Send appointment confirmations, measure reminders, or service updates

- (With your consent) Send promotional offers or newsletters

- Improve our website and services

- Fulfill legal obligations

4. SMS/MMS and Email Communications

- By sharing your phone number, you consent to receive texts related to your service request such as appointment reminders, updates, or promotions. Messaging/data rates may apply. Reply STOP to opt out.

5. Cookies & Tracking Technologies

- We use cookies, pixels, and similar tech to improve your experience, such as site functionality and analytics. You can disable cookies via your browser settings, though this may affect site performance.

6. Third-Party Sharing

- We may share your personal information with:

- Service providers (e.g., CRM, email platforms, hosting) to fulfill requests

- Legal or regulatory authorities, if required

- Advertising partners for targeted messages (with consent)

7. Data Retention

-We retain your personal information only as long as necessary for service delivery, legal compliance, or resolving disputes. Then, we delete or anonymize it responsibly.

8. Privacy Rights (Canada & Ontario)

- Residents of Canada and Ontario have rights, including:

- Accessing personal information

- Requesting deletion or correction

- Restricting or withdrawing consent

- To exercise these rights, contact us at the details below.

9. Children

- We do not knowingly collect personal information from children under 13. If you suspect we have, please contact us and we will remove it promptly.

10. Security

- We follow industry-standard practices to protect your personal information, but no online transmission is 100% secure. Use caution.

11. Changes to This Policy

- We may update this policy periodically. The Effective Date on top will reflect any changes. Continued use of our website or services implies acceptance.

12. Contact Us

For questions or privacy requests, contact:

Royal Floors Canada
921 Tecumseh Road West
Windsor, ON N8X 2A9
Email: [email protected]
Phone: (519) 255-7692